At Netsmart we value our clients whether they are big or small and each client is equally important to us. We want to treat all of our customers as we would want to be treated ourselves. Everyone wants value for their money and we strive to provide that.
Our customer service philosophy was developed over many years of learning how we can better structure our business for our clients. That is why we offer the following for all our clients:
- Netsmart is one of the top leading certified IT companies in Alberta. We maintain many certifications such as Microsoft, VMWare, CISCO, HP, DELL.
- We guarantee all our work.
- 24/7/365 on call service to our customers.
- No additional after hour rates for preplanned work.
- When you call our office we have a receptionist to take your call.
- All our techs have Blackberries for quick voice and email response.
- Each of our staff members possess Level II security clearance.
- We have 2 levels of management for quality assurance.
- Fixed monthly rate contracts or discounted time blocks are available to all our clients.
- A dedicated technician is assigned to each client.
Our goal is to structure win-win relationships with all of our clients. Because our business has been built on customer referrals and good word-of-mouth, we take pride in the work that we do and on how our customers perceive us. We value our relationship with each client.